Refund Policy
Last updated: 5 October 2026
All PlayableVault products are digital goods delivered as downloadable files. Because files cannot be returned once downloaded, refunds are handled as follows.
1. When you can get a refund
You can request a full refund within 14 days of purchase if the product does not work as described on the website (for example, a build fails to run, or is not accepted by a network listed as supported because of a fault in the template) and we are unable to fix the issue within a reasonable time after you report it.
Accidental duplicate purchases are always refunded.
2. When refunds are not given
- You changed your mind after downloading the files.
- The product works as described but does not fit your project, or an ad was rejected for its content (texts, links or branding you added).
- Problems caused by changes to the source code you made.
3. How to request a refund
Email us within 14 days of purchase with your order number, the product, the network(s) affected and a short description of the problem (screenshots or error messages help). We will try to fix the problem first. If we can't, we refund the full price through the payment provider, usually within 5–10 business days.
4. After a refund
When a refund is issued, the license ends and you must delete the files and stop using ads made with them.
5. Consumer rights
This policy does not affect any rights you have under mandatory consumer law in your country.
Contact
Mehmet Akif Ergani, Türkiye. Email: hello@playablevault.com